FOR PURCHASES FROM K2SKIS.COM
If your order was fulfilled directly from K2 Skis please contact K2 Skis Customer Service. A K2 Customer Service Rep will happily provide you with an RMA # to begin the return process. If this is a warranty return on a product fulfilled by k2skis.com, please follow our warranty instructions.
If you send in your warranty return without contacting K2 Customer Service, we will be unable to process your return request.
NOTE: Consumer is responsible for shipping charges to mail back returns.
- All items have a 30-day money-back guarantee
- Items must be in new/unused condition with original packaging and hangtags
- Only defective product may be returned after use or without hangtags.For defective warranty returns, please reference our Warranty Section
Please allow two (2) to three (3) weeks from product arrival for processing.
Refunds typically appear on credit card accounts one (1) billing cycle from the original date of purchase.
If your return was a gift, the credit will go to the original purchaser of the item.
- To exchange K2 Skis products, please contact K2 Customer Service. Exact product replacement depends on inventory availability.
RETURN SHIPPING CHARGES
- You are required to cover all return shipping charges, unless the item(s) arrived damaged or in defective condition or you received a mis-shipment.
DAMAGED ITEMS OR MIS-SHIPMENTS
- Please contact your order fulfiller to set up a replacement shipment. In these cases, the order fulfiller will cover the cost of the return shipment.
- If products do not meet the conditions outlined in our Return Policy, they may be rejected. In these cases, the returned products will be shipped back to you and no refund will be issued.
- Likewise, if items are returned for warranty replacement and deemed to be damaged due to user error, the items will be returned and no replacement product will be issued.
- Please Contact Us if you have additional questions regarding the rejection of a returned item.
If your K2 Skis product was purchased from a local retailer rather than from k2skis.com, you must bring your product back to the retailer.
Please do not contact K2 Skis regarding returning a product that you purchased from a retailer. We are only able to accept returns for products that were purchased from k2skis.com and were fulfilled and shipped directly by K2.